REFUND POLICY
By purchasing products or services provided by FIZUAS (Fix In A Zip, LLC), You, the Customer, agree to the following policies:
Return and Refund Policy; No Warranty
FIZUAS strives to provide an excellent customer experience. We will do everything within our capacity to ensure our customers are 100% satisfied with their purchase. All unopened products may be returned within 20 days of purchase with an approved RMA number obtained by filling out our online return form. In order to receive an RMA number, please have your sales receipt ready and complete the online RMA form. A representative will respond to your RMA request within 24 business hours.
All returned or exchanged items must be in brand new condition, in their original box, and must include all original packing material, blank warranty cards, manuals, documents, and all accessories. Items that have been activated, previously flown, used, or show any sign of wear, may be accepted at the sole discretion of FIZUAS with a minimum 20% re-stocking fee.
Items deemed DOA may be exchanged within 14 days of the purchase receipt date at the discretion of FIZUAS for the same model or manufacturer’s equivalent model. AFTER THIS PERIOD ALL WARRANTY REQUESTS MUST BE DIRECTED TO THE MANUFACTURER. A pre-paid shipping label or reimbursement for return shipping charges may be provided on DOA item exchanges.
THE WARRANTY ON PRODUCTS DOES NOT COVER, AND FIZUAS IS NOT RESPONSIBLE IN ANY WAY, FOR DAMAGE TO OTHER EQUIPMENT DUE TO A FAILURE OF A COMPONENT. FIZUAS IS NOT RESPONSIBLE IN ANY WAY FOR THE USE, MISUSE, OR ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY FROM USE OF ANY EQUIPMENT PURCHASED ON OUR SITE. FIZUAS DOES NOT PROVIDE ANY WARRANTIES WHATSOEVER AND DEFERS TO THE MANUFACTURER FOR ANY COMPLAINTS/WARRANTIES/GUARANTEES AS FIZUAS DOES NOT MAKE, MANUFACTURE, OR FABRICATE ANY OF THE PRODUCTS FOUND HEREIN UNLESS SPECIFIED.
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